Frequently Asked Questions

Unfortunately, we cannot ship to P.O.Boxes.Allofour shipments aresentthrough UPS,whichisauthorized to deliverorders only to residential or business addresses.

Our 30-day trial period is applicable for Rollink products purchased through rollink.com only.
If you purchased your Rollink product from another retailer, please consult their return policy. Warranty coverage still applies to all purchases, regardless of the retailer. 

Our 30 – day trial 

Our 30-day trial period gives you time to ensure that your new suitcase is the right travel companion for you, before you set out on a new adventure. 

We’ve done all the quality testing for you, and we’re confident that your luggage will withstand the toughest travel conditions.   

While we’re convinced that you’ll love your Rollink luggage from day one, we understand it’s possible to have second thoughts upon receiving your order. In case the size isn’t right or the color doesn’t fit you, don’t worry! You can return your luggage in the original condition you received it in. Returned items must not be used or damaged. They also must be in their original packaging. 

To return a purchased item, please email customer.relations@rollink.com first. When shipping your return, make sure to include the original invoice. 

We will do our best to use a matching spare part, but please note that some items come in a standard color, such as black. If spare parts are not available for your model, or we are unable to offer a repair, we will offer a replacement at our discretion.  

If a replacement is offered, we will aim to provide the same product, but as our ranges change from one season to another, we reserve the right to offer the nearest alternative option available at that time. When offering alternative ranges, we will consider if you have a hard- or soft-shell product, the general size, the price paid, and the wear and tear of the item.

Once your return is received, your refund will be processed. Refunds can take up to 14 business days to reflect on your account.