Warranty Periods by Product Range:

• 5-Year Warranty: Flex 360° Spinner 
• 3-Year Warranty: Flex Light
• 2-Year Warranty: Flex VEGA II

Our warranty protects against manufacturing defects in materials or workmanship, including:

• Handles, zippers, wheels, and structural components
• Issues under normal, non-commercial use
• Valid only for purchases in Hong Kong & Macau

Our warranty does not cover damage resulting from:

• Airline or baggage handler mishandling (e.g. dents, cracks, sheared wheels)
• General wear and tear, neglect, or misuse
• Exposure to extreme temperatures or liquids (e.g. chemicals, water, beauty products)
• Damage to items stored inside the luggage (e.g. camera, media equipment, bottles)
• Locks damaged by incorrect setting or force
• Matching or bundled items unless individually defective

To submit a claim, please contact us via our website, and provide:

• A copy of your order confirmation or receipt
• A clear description of the issue and product details with supporting images

Alternative proof (e.g. bank statement or stamped warranty card) may be accepted if the original receipt is unavailable.

• We’ll aim to repair your luggage with original or similar spare parts (note: some colours may vary)
• If repairs aren’t possible, we’ll offer a comparable replacement
• Replacement may differ in style or range depending on product availability and age
• Refunds are not available under warranty terms
  

• Sending the product to our service centre only after receiving an official acknowledgment of your warranty claim.
• Ensuring the product is securely packed for safe transit.
• Covering the cost of shipping the item to/from our service centre (if applicable).
• After approval, you may collect the repaired/replaced item at:
  Rm907 9/F Silvercord Tower 2, 30 Canton Road, Tsim Sha Tsui, Hong Kong
  Or opt for delivery (shipping fees may apply)
• Warranty coverage remains tied to your original purchase date on the invoice